At SWProsperity, we strive to deliver high-quality digital marketing services that meet your expectations. However, if for any reason you are not entirely satisfied, this Refund Policy outlines the conditions under which a refund may be granted.
1. General Refund Eligibility
We offer refunds under limited conditions due to the nature of digital marketing services, which involve time, strategy, and digital resource allocation. A refund may be considered if:
-
The service was not delivered as described.
-
There was a technical error or failure on our end that prevented service execution.
-
You cancel the service before work has started.
-
The purchased service is not customized or downloadable content that has already been accessed.
2. Non-Refundable Cases
Refunds will not be provided in the following situations:
-
You change your mind after the work has started.
-
You fail to provide the required input, access, or materials from your end.
-
Services have been partially or fully delivered.
-
Results or outcomes are subjective (e.g., expected growth, audience engagement, etc.).
-
Any violation of our Terms & Conditions by the client.
3. Service Cancellation
To cancel a service before delivery begins, please notify us at billing@swprosperity.com within 24 hours of placing the order. If work has already started, cancellation may not be possible.
4. How to Request a Refund
If you believe you’re eligible for a refund, please email us at billing@swprosperity.com with:
-
Your full name
-
Order or invoice number
-
Service purchased
-
Reason for the refund request
-
Screenshots or proof (if applicable)
We will review your request within 5-7 business days and inform you of the outcome via email.
5. Processing Time
If approved, refunds will be issued to your original payment method within 7-10 business days, depending on your bank or payment provider.
6. Chargebacks & Disputes
Initiating a chargeback without contacting us first to resolve the issue is considered a violation of this policy. We reserve the right to contest such disputes and terminate services immediately.
7. Contact Us
For all refund-related queries:
📧 Email: billing@swprosperity.com
🌐 Website: https://swprosperity.com
📍 Location: India (serving clients globally)